Return Policy
What to do when there is a problem with your OrakFoods order. Please read the information below and contact us if you need assistance with a specific order.
Last updated July 2026Food product returns
For safety and quality reasons, opened food products and products without their original condition are generally not eligible for return. Do not mail an item back without contacting us first.
Damaged or incorrect items
Report damaged, defective, or incorrect items promptly after delivery. Include your order number, a description of the issue, and clear photos so our team can review your request.
Approved resolutions
When a request is approved, the available resolution may include a replacement, store credit, or refund depending on the circumstances and product availability.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the transaction. Original shipping charges may be non-refundable.
Need help with an order?
Contact us with your order number and a short description of the issue.